You really have to have worked late night at an answering service to realize how funny this haiku is.
Think you're cool, calm, and collected? Well, we of the (former) answering service workers have heard you freak out when your toilet is exploding, when your heater is broken, and when weird things are happening to your private areas.
Seriously. One of us should write a book about it.
My personal favorite anecdote:
A woman calls a doctor's answering service asking, "Is this the balls doctor? My husband has a balls problem!"
To which her anxious husband whispers loudly, "No, honey, call them testes!"
It almost made the low, low pay worthwhile!