Friday, April 18, 2003

Alright, listen up everyone.

I'm just going to say this once.

If you are, say, calling customer service or technical support for a company that provides you with a device or with service for that device, and you want an employee of that company to do something for you that has been told to you is against company policy by other employees, by statements in the manual of that device, and on the website for this company, then let me assure you that yelling, screaming, cursing, ad hominem attacks on the supervisor of that employee, especially when I am that supervisor, is not the way to get that against-policy event to happen. Calling the employee names until she cries is not the way to get that against-policy even to happen. (You've never lived until you've had to talk a 17 year old girl at her first job down from her assh*ole-induced panic attack in the callcenter bathroom.) "The customer is always right" does not extend to include the right to cause severe emotional trauma!

Attention America...before you buy anything or sign up for any service, please read the warranty and/or the service contract first! That way, when exactly what the huge money-grubbing corporations do exactly what they tried to tell you they were going to, you won't have that surprised look on your face. And you won't want to yell at me.

Yes, the companies are out to screw you for money. But it's not like it's a big secret. If you don't want to have to pay for out-of warranty exchanges on your over-priced, high-end, luxury-item electronic equipment, then maybe you should move to Communist China where you don't have to worry about these things! It's called Capitalism, it's what allowed you to become wealthy enough to afford those things in the first place!

So, the next time you call your ISP, or your phone company, or your cable company, or anything, try to remember the person on the line probably hates that company even more than you do, has probably been screwed by that company to a greater degree than you have, and is not personally responsible for anything that happened to your poor widdle self.

So please, try to be a little nicer.

I hope the degree of my ire will excuse my run-on sentences and otherwise generally poor grammar.

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